Refund PolicyLast Updated: November 4, 2026

English translation. This English version is provided for convenience. The Turkish version is the legally binding text; if there is any discrepancy, the Turkish version prevails.

01 General

At OVVA İLERİ TEKNOLOJİ YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Company"), our principle on the HOKAS platform is to offer our customers a transparent, reliable service experience that complies with legal requirements. Given the nature of digital services, the refund and cancellation processes for purchased paid plans are subject to the conditions below.

Because no fee is charged for HOKAS's free plan, this policy applies only to paid plans purchased for a fee.

02 Refund Guarantee and Conditions

Putting customer satisfaction first, our company offers a conditional refund guarantee on paid plans:

• 3-Day Refund Period: The customer may send a refund request to [email protected], from the email address registered on their account, within the first 3 (three) days from the date the purchased paid plan is assigned (activated) to their account.
• Refund Process: Requests found eligible under the refund conditions are processed within 7 (seven) days at the latest after approval. Every refund is made to your HOKAS account balance, not to your card. The approved amount is added to your balance instantly and can be spent on any HOKAS purchase (servers, renewals, upgrades, Premium). Refunds are not paid back to the credit/debit card or any other payment channel used for the purchase, and the balance cannot be withdrawn as cash.
• Expiry of Period: Refund requests are not accepted once the stated 3-day period has passed.

Account balance. You can top up your balance by card and use it to pay at checkout. A top-up is a prepayment for HOKAS services: it is added to your balance after the card payment is confirmed, it is not paid back to your card, and it cannot be withdrawn as cash. The balance and its history (top-ups, purchases and refunds) are shown under Balance in your panel. A purchase paid from your balance is refunded to your balance under the same conditions as any other purchase.

This refund guarantee is a commercial convenience offered by the Seller. Under Section 4 of the Distance Sales Agreement, there is no statutory right of withdrawal for digital services performed instantly.

Legal Compliance: HOKAS carries out refund processes in accordance with the refund provisions of the legislation in force in Türkiye. Under the legislation, refund processes for services performed (delivered) instantly are entirely at the discretion of HOKAS (OVVA İLERİ TEKNOLOJİ YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ); HOKAS decides whether a refund will be made for such services.

03 Cases Not Covered by Refunds

Because digital services are performed instantly, no refund is made in the following cases:

• Requests made after the 3-day refund period has passed,
• Plans purchased through a campaign, promotion or with a discount coupon,
• Accounts suspended or terminated for violating the HOKAS Terms of Service (abuse, spam, attacks, unlawful content, etc.),
• The Customer deleting the service or abandoning its use of their own accord before it expires,
• Problems arising from the Customer's own code, configuration or uploaded content,
• Losses arising from the Customer's negligence in securing the account (password, session).

04 Service Cancellation and Renewal

• No Automatic Renewal: Paid plans are valid for the period purchased. No automatic payment is taken from your card at the end of the period; you need to renew from the panel to continue the service.
• Cancellation: If you do not want to renew the service, you do not need to take any further action. The paid plan remains available to you until the end of the paid period.
• End of Period: At the end of the period, the relevant container is stopped. If not renewed, containers that have expired and been stopped for 3 days, and the data hosted in them, are permanently deleted (see Terms of Service, Section 8). Taking backups is the Customer's responsibility.
• Early Cancellation: If the Customer terminates the service of their own accord before it expires, no partial or full refund is made for the remaining period (except for the 3-day refund period in Section 2).

05 Setup and Delivery

Payment for paid plans is accepted by credit/debit card or from your HOKAS account balance (which is itself topped up by card). Payment is approved by automatic authorization through the payment infrastructure provider, and after approval the purchased plan is assigned to your account within seconds. Payment by bank transfer/EFT is not accepted.

In exceptional cases such as extraordinary data center load or technical updates, delivery times may rarely be delayed. In such cases our support team will inform you. The fee for orders that were paid for but for which the plan could not be assigned is refunded.

06 Legal Framework and Contact

The running times (uptime) of the services and the customer's legal responsibilities regarding use are set out in the Terms of Service; rights and obligations relating to the sale are set out in the Distance Sales Agreement. This Refund Policy is an integral part of those texts. Every customer who completes a purchase is deemed to have read and accepted these conditions.

Seller: OVVA İLERİ TEKNOLOJİ YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ  ·  Contact: [email protected]

Last updated: November 4, 2026