Frequently Asked Questions

Answers about hosting, uptime, accounts and limits. Can't find it here? Ask on Discord.

General

HOKAS is a hosting platform for Discord bots, Telegram bots, Node.js apps and Python projects, sponsored by Teen Bilişim. You get a container for your project on a free plan, or on a paid plan with more resources. See all legal documents.
The free plan is free: it doesn't charge users, and uptime is extended by watching a short ad instead of a subscription. Paid plans with more resources are optional and are governed by the Distance Sales Agreement, Refund Policy and SLA.
Yes, within 3 days of activation, under the conditions in the Refund Policy. Contact [email protected].
Sign up from the sign-up page with email or Google. Login is handled by Clerk, so HOKAS never stores your password.

Servers & Uptime

Every container has a limited running time. On the free plan, watching a short ad/link flow adds more uptime — that's how the free plan is funded. Paid plans are extended by purchasing a new period and don't require ads. Renew before it runs out.
An expired container stops running. Renew it in time from your dashboard to avoid downtime. Containers that have expired (or have no time limit set) and stay stopped for 3 days are automatically deleted.
Node.js and Python are supported out of the box — that covers most Discord and Telegram bot frameworks.
Yes, manage your files from the Files page in your dashboard.

Account & Data

See the Privacy Policy, and for the Turkish legal notice, the KVKK Disclosure Notice.
Your account, containers, files and domain/subdomain connections are permanently deleted. This cannot be undone. To delete your account, send a deletion request to [email protected]; we answer within 30 days. Records we must keep by law (such as invoices) are retained for the legal period.
Per the Terms of Service, you must be at least 13 years old to create a free account and at least 18 to buy a paid plan.

Support

Join our Discord server — announcements and support both happen there.
Check status.hokas.net for real-time platform status.
Report it to [email protected]; abuse reports go to [email protected]; for anything data-related, write to [email protected].

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