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Distance Sales AgreementLast Updated: September 28, 2026

English translation. This English version is provided for convenience. The Turkish version is the legally binding text; if there is any discrepancy, the Turkish version prevails.

01 Parties and Scope of the Agreement

This Distance Sales Agreement ("Agreement") has been concluded electronically between the parties identified below, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

1.1. Seller Information
  • Company Name: OVVA İLERİ TEKNOLOJİ YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ (referred to in this Agreement as the "Seller" or the "Company")
  • Address: Panayır Mah. 505. Sk. Evke Flex Office Kat:5 No:53 Osmangazi / Bursa
  • Phone: +90 850 309 0621
  • Tax Office and No.: Osmangazi Vergi Dairesi - 6491342090
  • Website: hokas.net
  • Email: [email protected]

HOKAS is a container hosting platform operated by OVVA İLERİ TEKNOLOJİ YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ. The seller of the paid services covered by this Agreement is the Company identified above.

1.2. Buyer (Consumer) Information

The Buyer is the natural or legal person who, of their own free will, provides identity, contact and billing information when registering on the HOKAS website (hokas.net) or purchasing a paid plan (referred to in this Agreement as the "Buyer" or the "Consumer").

Before proceeding to the payment step, the Buyer confirms that they have read this Agreement and the Pre-Contractual Information Notice presented electronically, understand all the terms and accept them of their own free will. The order cannot technically be completed without this confirmation.

02 Subject and Nature of the Agreement

The subject of this Agreement is the determination of the mutual rights and obligations under Law No. 6502 concerning the sale and delivery of the digital services that the Buyer orders electronically through the Seller's hokas.net platform, the essential characteristics and sale price of which are stated on the order screen.

The services covered by the Agreement are the paid container/server plans offered on the HOKAS platform, in particular:

  • Discord bot hosting,
  • Telegram bot hosting,
  • hosting of Node.js and Python based applications on a container,
  • paid plan upgrades that include additional CPU, RAM and disk quota,
  • packages that provide uninterrupted running time (uptime) without the need to watch ads.

The basic services HOKAS provides on the free plan (earning uptime through the ad/link flow) are not covered by this Agreement, since no fee is charged for them. This Agreement applies only to paid plans purchased for a fee.

The digital sales transactions under this Agreement are also subject to the HOKAS Terms of Service, Refund Policy, Service Level Agreement (SLA), Fair Use Policy, Privacy Policy and KVKK Privacy Notice. By placing an order, the Buyer declares that they have read and accepted these documents. The Buyer declares that they are at least 18 years old to purchase a paid plan.

03 Pre-Contractual Information and Services Covered

As required by the relevant regulation, the Buyer declares that, before the distance contract was concluded, they were informed transparently of the following:

  • Essential Characteristics of the Service: The nature of the purchased plan (number of CPU cores, RAM, disk space, running time/uptime, etc.) is clearly stated on the order and cart screens.
  • Sale Price: The total price of the service, inclusive of all taxes, is shown in the order summary.
  • Payment and Delivery Terms: Once payment confirmation is received, the resources of the purchased plan (CPU, RAM, disk, uptime period) are assigned to the Buyer's HOKAS account, and the service is deemed delivered (performed) immediately.

04 Right of Withdrawal and Exceptions (Digital Products)

4.1. General Rule: Under Law No. 6502, as a rule, consumers have the right to withdraw from distance sales within 14 (fourteen) days without giving any reason.

4.2. Exceptions Where the Right of Withdrawal Does Not Apply: Under Article 15, paragraph (g) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts for services performed instantly in an electronic environment or for intangible goods delivered instantly to the consumer.

4.3. The paid container/server plans offered by the Company on the HOKAS platform are activated automatically and assigned to the Buyer's account at the time of order and payment, and therefore have the status of "services performed instantly".

4.4. By confirming the relevant agreements on the payment screen, the Buyer irrevocably accepts and declares that they expressly request that the service begin before the withdrawal period expires and that they are aware that they thereby lose the right of withdrawal under the legislation.

If a sale of a service that is not performed instantly is involved and an exception applies, withdrawal notices must be made in writing to [email protected] or to the Seller's postal address.

05 Payment and Delivery Processes

5.1. The service fee is collected by credit/debit card through the payment infrastructure provider, for the period the Buyer selects (monthly, yearly, etc.). The service is not activated until payment confirmation is received. Payment by bank transfer/EFT is not accepted.

5.2. Completion of Delivery: Delivery is complete when the server/container resources of the purchased paid plan (CPU, RAM, disk, uptime period) are assigned to the Buyer's HOKAS account. From that moment, account security and backing up the hosted projects/data are entirely the Buyer's responsibility.

5.3. Depending on free-market conditions and exchange-rate fluctuations, the Seller has the right to update prices without prior notice. The Buyer continues to receive the service at the amount paid for the current period; price changes are reflected in the next renewal invoice.

06 Complaints, Disputes and Competent Court

6.1. The parties accept the address and email information given at the time of order or in the HOKAS member panel as the legal notification address for all legal notices under the Agreement. The Seller's contact address is [email protected]; technical support requests can also be submitted through the support/ticket system in the HOKAS panel.

6.2. Dispute Resolution: If the Buyer is a consumer, they have the right to apply, for complaints and objections, to the Consumer Arbitration Committees or Consumer Courts in the place where they purchased the service or where they reside, within the monetary limits set each December by the Ministry of Trade.

6.3. Commercial/Corporate Disputes: If the Buyer is a legal entity or a merchant, or the dispute falls within commercial cases, the Courts and Enforcement Offices of Malatya have jurisdiction to resolve any dispute that may arise.

This Agreement has been accepted and has entered into force by the Buyer's electronic confirmation.

Last updated: September 28, 2026  ·  Contact: [email protected]